Celebrating 41 years in business, 1985-2026

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Frequently asked questions

We get asked all sorts of questions about promotional gifts, so we’ve gathered the common ones here, grouped by topic. Pick a topic below or scroll through.

Last updated: 12 October 2026

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FAQ Topics

Choosing your gifts

A well-chosen corporate gift keeps your business in mind long after a business card has been forgotten, and helps you stand out from competitors.

Targeted gifts convert better than general marketing because they create an emotional connection with the person who receives them. Whether you want to win over a prospect or thank an existing customer for their loyalty, a gift has more impact and lasts longer than most other promotional material.

BusinessGiftUK has over 41 years of experience in promotional gifts, access to more than 120,000 products and a team that advises on what will actually work for your campaign.

We don’t just process orders. We’ll recommend the most suitable products for your marketing goals and budget, so you get the most from your investment. Read more about us.

Yes. Call us on 01772 429111 or email info@businessgiftuk.com and we’ll send you a catalogue, or browse our product catalogues online.

If you tell us who you’re targeting, the message you want to get across and roughly how many you need, we’ll also make some no-obligation recommendations.

Very likely, yes. Our sourcing team has access to over 120,000 product ideas, far more than we can show on the website.

Call us on 01772 429111 to talk through what you’re looking for. We can recommend products to suit your audience, campaign message and budget, and if we genuinely can’t help, we’ll try to point you to someone who can.

Yes. Most items are available as a free loan sample, which can usually be sent the next day.

For a small charge plus a set-up fee, we can also produce a custom printed sample for you to approve before full production. For items made in the Far East, we may send photographs of the finished sample instead, to avoid extra shipping costs and delays.

In most cases, yes. Please contact us and we’ll talk you through the options for the product you have in mind.

Yes. Unlike many suppliers, we include batteries with every product that needs them to work.

Ordering & payment

Choose your products on our website or in our catalogue, then call us on 01772 429111 or email info@businessgiftuk.com. We’ll send you an invoice and start processing your order once payment is received.

No account is needed to order by phone or email. To order online, you’ll need to enter your contact details, which we handle in line with our Privacy Policy.

If you’d rather speak to a person, we’re available Monday to Friday during office hours on 01772 429111.

Yes. Once your order is placed, we’ll email you an order confirmation together with a PDF artwork proof and a VAT invoice.

Yes, most products have a minimum order quantity. The unit price drops as quantities increase, and the price bands are listed against each product.

If you need a specific quantity, contact us and we’ll see what we can do.

Yes. We’ll match any genuine like-for-like quote, and send you a free gift as a thank you when you place the order with us.

Many prices advertised online leave out extra costs such as artwork, origination, colour matching and delivery, so please check the full cost before comparing. We may need to verify the quote.

No. Our prices are trade prices, so VAT is added on top. Standard delivery is also extra; it’s charged at cost and confirmed at checkout and on your order confirmation.

We accept bank transfer (our preferred method), credit and debit cards, and PayPal for online orders. Cash payments can be arranged by appointment if you’re collecting in person.

Yes, limited credit terms are available, subject to approval, for public bodies, education, the NHS and PLCs. Please contact us for details.

We prefer payment on approval of proofs, as this keeps our costs down and lets us offer the best prices.

You can usually change or cancel an order before it goes into production. Once it has been printed, personalised or despatched, it must be paid in full.

If production can be stopped part-way through, some set-up and administration charges may still apply. contact us as soon as you know you need to make a change.

Branding & artwork

We use screen printing, direct digital printing, pad printing, die stamping, hot foil blocking, embroidery and engraving. The best method depends on the product and your design, and we’ll recommend the right one for your order.

Yes, on most products. Prices shown are for one colour in one position unless the product description says otherwise. For multi-colour printing, contact us for a firm price.

Set-up charges may apply per print colour and aren’t included in the prices shown.

Not necessarily. We can usually work from good-quality electronic files or references, and if the studio work takes less than 15 minutes there’s no charge.

If you don’t have suitable artwork, our studio can create it for you at an hourly rate. We’ll always give you a quote before any costs are incurred.

We accept almost any electronic file from a Mac or PC. If you’re not sure whether your files are suitable, email them to our studio at info@businessgiftuk.com and we’ll check them free of charge.

Yes. We send a proof, usually as a PDF, and your order won’t go into production until you’ve approved it.

Yes. Send us your artwork and our team will advise on the best way to fit your logo and message on your chosen item, and the best printing method.

If a different product would work better, we’ll suggest some alternatives.

Exact Pantone matching is possible on some products, usually up to four spot colours. We’ll tell you which products are suitable.

Products with the FULL COLOUR icon can achieve a close colour match, though not always an exact Pantone match. If a product only allows a single print colour, we’ll advise on the best way to represent your logo attractively.

Sometimes. Some products can be produced in a custom Pantone colour. Please contact us and we’ll talk through the options for the item you want.

Delivery & returns

Plain (non-personalised) products usually arrive within 2 to 3 working days. Many printed products can be delivered within 1 to 2 weeks, although times vary by product.

We’ll give you a delivery date when you order, confirmed once your artwork is approved. If you have a deadline, tell us: we’ll do our best to meet it and can suggest products with short production times.

Yes, on selected products we offer a free express service. Look for the 1 day, 3 day and 5 day express despatch icons on product pages; goods are despatched within that time once your artwork is approved.

For other products, contact us and we’ll see what we can do. Delivery outside our standard service may cost extra.

Yes, as long as the date isn’t sooner than our standard delivery time and the product is in stock. If you need it sooner, or have other specific delivery requirements, please contact us first.

Larger orders may be, as a pallet is often cheaper than sending lots of separate cartons. Pallet deliveries may need a forklift truck to unload.

If your premises can’t take a pallet delivery or don’t have a forklift, let us know and we’ll requote or arrange an alternative carrier.

Yes, if you ask for an exact quantity. Otherwise, as is normal in the printing industry, a print run can vary by up to 5% either way.

Please tell us about any problem with quantity or quality within 7 days of receiving your goods, otherwise we can’t accept responsibility.

Yes. We can split your order and ship it in batches to different addresses. Send us the details of where everything needs to go and we’ll quote accordingly.

Yes, we export orders outside the UK. Goods are normally shipped DDU (Delivered Duty Unpaid, Incoterms 2010), so the customer pays any import duties, clearance fees, brokerage fees and other charges.

See our terms and conditions or contact us for more information.

Yes. We’ll tell you where and when your goods will be ready to collect by your own transport or courier. As we work with manufacturers and printers worldwide, please contact us to discuss the details.

Plain items can be returned within 7 days for a full refund if they’re unsuitable or faulty. Printed items can only be returned if they’re faulty or don’t match the proof you approved.

Please contact us to agree the best way to resolve a problem. Any issue with quantity or quality must be reported within 7 days of delivery.

Eco-friendly & UK-made

Yes. Look for the ECO icon in product descriptions, or browse our eco-friendly range. We can provide more information and certification where needed.

We also specialise in UK-made products, which avoid the carbon footprint of shipping from abroad, particularly from the Far East.

Look for the Union Jack icon in the product description. It appears on every product we supply that’s made in the UK. Our team can also suggest other UK-made options that aren’t on the website; call 01772 429111.

PET (polyethylene terephthalate) is the most common plastic in the polyester family. It’s used for drinks bottles and food containers, in fibres for clothing, and in manufacturing and engineering materials.

PET is safe, hygienic and 100% recyclable. It’s an inert material widely accepted by health authorities, which is why it’s so common in food and drink packaging, and like glass it resists bacteria and other microorganisms.

It can be recovered and recycled into new products again and again, reducing waste.

GOTS is the Global Organic Textile Standard, the world’s leading standard for processing organic fibres. It sets clear ecological and social criteria and requires independent certification of the whole textile supply chain, making it one of the most trusted certifications for ethical clothing.

Still not sure? Talk it through with us

Tell us who you’re targeting, the message and rough numbers, and we’ll suggest gifts that fit, with no obligation.

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