Frequently asked questions

Having such a wide range of promotional gifts at our fingertips, we get asked all sorts of questions, some more often than others. So, we’ve put together a list of Frequently Asked Questions to help you with the ordering process.

If you have a question not listed here, please call us on 01772 429111 or email us at to get your answer. No question is too obscure, just fire away. It’d be great to hear from you.

What are the benefits of promoting my business with corporate gifts?

Giving gifts to customers and prospects is a proven way to be remembered and stand out from your competitors. Targeted marketing has a higher conversion rate and creates an emotional connection with the recipient. Whether you want to woo a prospect or thank an existing customer for their
ongoing custom and loyalty, a gift will have much more impact and last longer than a business card gathering dust alongside hundreds of others.

Why should I buy my promotional products through

Our enviable reputation, borne out of over 33 years of experience, a commitment to an outstanding level of customer service and access to a database of over 80,000 products puts us at the forefront of the business gift market. We don’t just process orders, we also offer advice on the most appropriate product for your marketing goals to help you get the most from your investment in promotional gifts.

Do you have a catalogue of business gifts?

Yes, just get in touch on 01772 429111 or email us at and we will send one to you. Please also let us know who you are targeting, the message you want to get across, approximate numbers and we will make some no obligation recommendations.

How do I place an order?

You can browse all products on our website or in our catalogue, and then contact us on 01772 429111 or email us at We will send you an invoice, and once payment has been received we can start to process your order.

Do I have to create an account to place an order?

You will have to enter your contact details to place an ecommerce order and your data will be handled professionally. Please see our Privacy Policy on this site. If you prefer to deal with a human being we are available Monday to Friday, during office hours, on 01772 429111.

Will I receive a confirmation of my order?

Yes, this will be emailed to you after the order is placed, together with an appropriate PDF proof and a VAT invoice.

Do you offer a price matching promise?

Yes we do. We will match any genuine like for like quotation and we will send you a gift of our own to say thank you, when you place the order with us. Note many web prices advertised do not show extra costs such as artwork, origination, colour matching and delivery. Please ensure you have checked the full costs before making a comparison, as we may need to seek verification.

Can I change or cancel my order?

That depends on how far through the process the order has progressed. Please contact us as soon as you realise that you need to change or cancel your order and we will do what we can to assist you. If the order has been printed, personalised or despatched we will have to request that it is paid in full. If we can cease production at an interim stage, then some set-up and administration charges may
still apply.

Do the prices include VAT and delivery?

Standard delivery is not included. It will be confirmed at the checkout and on your confirmation of order. We only pass these on at cost. These are trade prices so VAT is not included.

What payment methods do you accept?

We prefer payment by bank transfer where possible and comprehensive credit card, debit card and PayPal facilities are available for ecommerce transactions. Arrangements may also be made for callers to pay by cash, by appointment.

Do you offer credit terms?

Yes, we can offer limited terms, subject to prior approval, for public bodies, education, NHS etc and PLCs. Please contact us for full details. We prefer payment upon approval of proofs to be able offer the best prices and save on accounting and debt chasing costs.

What are the delivery lead times?

When you place your order, we will give you a delivery date which, for non-personalised products, is usually within 2 to 3 working days. Personalised orders take longer, and delivery times do vary from one product to another. We can supply many printed products within 1 to 2 weeks and please let us know if you have a specific deadline. We will always do our very best to meet this and we can often suggest suitable gifts with short product times. A delivery date can only be confirmed after final artwork approval.

Will my consignment be delivered on a pallet?

This may be the case with larger orders as palletisation can be cheaper than shipping a large number of individual cartons. Please let us know if your premises are not suitable for such a delivery as we may need to requote for you. Please note, if an order is a pallet delivery, then fork lift truck may be required. Please let us know if this facility isn’t available at the delivery address and we can discuss an alternative carrier.

Do you offer an express delivery service?

On certain promotional gifts if your order is urgent we can offer a free express service. Look out for the 1 day, 3 day and 5 day express despatch icons. Goods will be despatched within the specified number of days only after final artwork approval.

For any other products please contact us and we will see what we can do for you. Any service outside of our standard delivery may incur additional costs.

Can I specify a date for delivery when I place my order?

Yes, if the date is not sooner than our standard delivery time and we have stock available. Otherwise please contact us first. Arrangements may be made for any specific delivery requirements please contact us and we can chat through the options.

Do you ship exact quantities?

Yes, if you specify this then we will work to an exact quantity. However, as is normal within the printing industry, tolerances within a print run can be up to plus or minus 5% and your finished batch may reflect this if the exact quantity is not specified. Any discrepancy in quantity or quality must be notified within 7 days of receipt, otherwise we cannot accept any responsibility.

Can you despatch corporate gifts to multiple locations?

Yes we can split your consignment and ship in batches to various destinations of your choice. Please let us have full details of how you like to proceed, and we can quote you accordingly.

Can you send my goods overseas?

Yes we can export your orders. Customers requiring delivery outside of the UK are responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees, including any other additional charges.

Goods are normally shipped on a DDU (Delivered Duty Unpaid) basis (Inco Terms 2010). Please check
our export terms and conditions for more information or contact our team.

Can I send a courier to collect my order?

Yes we can make arrangements for collection by your own transport or courier service. We will advise you as to where and when the goods will be available. Please note we work with manufacturers and printers all over the world so please contact us to discuss your exact needs.

Can I return my goods?

With plain stock, if you find the goods unsuitable or faulty, you may return them within 7 days for a full refund. With printed items a return can only be made if they are faulty or clearly printed differently from the proof supplied and agreed. Please contact us to discuss the most cost effective method of resolving any problems. Any discrepancy in quantity or quality must be notified within 7 days of receipt, otherwise we cannot accept any responsibility.

Is there a minimum order quantity?

Most of our products have a minimum order quantity. The unit price reduces for larger quantities and there are quantity price bands against each individual product. Please let us know if you have a specific quantity in mind and we will see what can be done.

Is it possible to see a sample of the promotional product I want to order?

Yes, most items are available on a free loan basis, which can be sent next day. For a nominal charge and set-up fee we can supply a custom printed sample for approval prior to full production. For Far East orders you may be sent photographs of the finished sample, to save extra carriage and delays.

Personalised orders: Can my order be printed in more than one colour?

Most products are shown priced for printing one colour in one position, with exceptions being clearly shown in the product description. For multi-colour orders please contact us for a firm price as additional costs vary depending on the individual product. Note set-up charges may apply per print colour and are not shown, or included, in the illustrated prices.

How do you personalise the products?

There are various methods used, depending on the product. We use a range of branding methods including screen, direct digital and pad printing, die stamping, hot foil blocking, embroidery and engraving. For more information, see our branding options page.

Do I need to supply the artwork for personalised promotional products?

We can usually work from good electronic references supplied and if the studio time is less than 15 minutes, we do not make a charge. If you are unable to provide good quality artwork or references, we can produce it for you at an additional cost based on an hourly rate. We can quote you before any costs are incurred.

What is the specification for artwork that I supply?

We can accept almost any type of electronic file for a Mac or PC. Feel free to email our studio at with any questions and attach any examples of files that you’d like to use. We can check if they’re suitable without any charge.

Will I get an artwork proof before the order is printed?

Yes, usually as a PDF document, and the order will not progress until we receive your full approval.

I’m not sure if my logo will work with the promotional gift I want to order. Can you advise me?

Yes, of course. Please just forward your artwork to us so that we can advise you on the best way to fit your logo on your chosen promotional item. Our trained staff will come up with the best method for printing your logo and message. If we think an alternative product would be more suitable, we will give you some options to consider.

My logo has more colours than the product description allows. Are you able to produce my logo
with identical colours to the original? Is exact Pantone colour matching possible?

If exact Pantone colour matching is required, then we can advise which products are suitable. This is often restricted to four spot colours. If the FULL COLOUR icon is shown there should not be a problem with close colour matching, but exact Pantone matching may not be possible. If the product is only suitable for a single colour print, then we can advise the best compromise to achieve an attractive representation of your original.

Are products available in exact Pantone colours?

In some cases, yes. Please contact us so that we can talk through the various options available.

Can a product advertised as personalised be ordered plain?

In most cases, yes. Please contact us so that we can talk through the various options available.

I can’t find the business gift I want on your website or in your catalogue. Can you still help me?

Hopefully yes! We have an experienced gift sourcing team and a database of over 80,000 product ideas. It’s always worth giving us a call to chat through what you’re looking for to see what we can come up with. We can also make recommendations to match your target audience, your campaign message and your budget. In the unlikely event that we can’t help you directly, we may be able to point you in the direction of someone who can.

Do you supply eco inspired promotional products?

Yes, we do. Look for our ECO icon in product descriptions. This indicates that the item has ecological features. We’ll be happy to give you more information and, where required, the necessary certification. We also specialise in UK manufactured gift items, saving thousands of green miles involved in shipping from abroad, particularly the Far East.

Are batteries supplied with promotional items that need them?

Yes. Unlike most of our competitors, we supply batteries with all products that require them to function.

What is PET plastic used in promotional gifts?

PET – Polyethylene terephthalate, is the most common thermoplastic polymer resin of the polyester family and is used in fibres for clothing, containers for liquids and foods, and thermoforming for manufacturing, and in combination with glass fibre for engineering resins.

Why is PET plastic used in promotional gifts?

PET an inert material that is widely accepted by health authorities as a safe plastic which is one of the reasons it is so commonly used in food and beverage packaging. Similar to glass it is hygienic and generally resistant to attack by bacteria and other microorganisms.

PET is the preferred for plastic bottles (and other uses) as it’s 100% recyclable and highly sustainable. It can be recovered and recycled into new products again and again, reducing the amount of resources wasted.

What does GOTS refer to in fabrics and garments?

GOTS is the Global Organic Textile Standard which has a clearly defined set of criteria and is transparent. GOTS is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. GOTS is the cornerstone of sustainable textile production and one of the best certifications for ethical clothing.

I like to buy products made in the UK. How do I know which of your goods are manufactured in
the UK?

We’re BusinessGiftUK, so we’re proud of our local manufacturing heritage. Look for our Union Jack icon, which is in the product description of all our products made in the UK or talk to our experienced team about other UK made gift options not shown here.